30 years of experience speaks for itself. MORE THAN 30 YEARS AS A CONSUMER ELECTRONIC AFTERSALES SERVICE.
In the Spanish company IMAGEN Y SONIDO TECNICOL S.L. our job is technical supportig for consumer electronic products: IT, LCD, TFT, Plasma, Home entertainment, Home audio, portable electronics, camaras, camcorders, car audio & video and GPS and repair centre. We are the Regional SONY Authorised Service Centre (SONY RASC) for Spain.
Our 32 years of experience speaks for itself: more than 100000 customers & 150000 repair events.
Our deal is the customer’s satisfaction and this is the main target in our company. This is the reason why we open new facilities in Madrid to be closer to you, new call center, on line support and a faster on site service. We provide service not only into Madrid area also every provinces in Spain.
Nuestro reto es la satisfacción del cliente y por ello le damos el mejor y mayor soporte: instalaciones próximas al usuario final con fácil aparcamiento, atención telefónica personalizada, soporte online y servicio técnico a domicilio.
Our staff is a motivated, professional and proactive people who are looking for the highest standards in supporting. New business lines have been development to satisfy every requirement from main manufacturers for electronic devices. To maintain a hight quality standard in our services we are certified by Madrid Council Customer Care Dptm. with Nr. 1121. We are a membership in the “Asociación de Técnicos de Electrodomésticos” Nr, 148.
From our outset in 1982, IMAGEN Y SONIDO TECNICOL, S.L., tries to be a leader and a socially responsible company.
Social activities are envolved into the corporate activities.
There are several activities which are now in progress inside our social commitment:
- We rigorously comply with Law, regulations, standards, and custom, respecting the rightful contracts and commitments as acquired
IMAGEN Y SONIDO TECNICOL S.L. promotes high quality levels, backed up by the best professionals and most advanced techniques available.
Our commitment and target is the customer satisfaction: to give value to the repair process in the less time possible. We are looking for the Excellence in ALL our services and supports.
To improve our environmental commitment, IMAGEN Y SONIDO TECNICOL, S.L. is joined to a printer manufacturer program in order to return and recycle printer cartridges.
COMMITMENT TO OUR PARTNERS
We promote the continuity of the company, and if it is possible, achieve a reasonable growth.